Frequently Asked Questions
Below is some useful information on WRH Termini, such as how to pay, check-in/out times and so forth. Please take some time to read the information and do not hesitate to contact us, if you have any queries.
IMPORTANT: Please note that WRH Termini does not have its own reception and that the WRH Termini staff are only available onsite to greet and check in guests. Therefore, in order to ensure a member of staff is present to check you in, it is NECESSARY that you provide us with the following information in advance: your estimated time of arrival, your flight details (origin of flight, airline, flight number and landing time) or if applicable, your train details, so that we can monitor any possible delays. The main reception is open from 8:00am to 8:00pm at Roman Terrace, which is located at 69 Via Daniele Manin, just 500 metres from WRH Termini and on the opposite side of Termini Train Station.
- IMPORTANT COVID-19 UPDATE: Due to the Covid-19 situation reception is only open for check ins. Therefore, your estimated arrival time must be communicated in advance.
Check-in is from 2:00pm and check-out is until 11:00am. Furthermore, you can check in at any time provided you let us know your estimated time of arrival and possibly your flight details and a mobile phone number. In fact, we strongly advise you to always inform us of your estimated time of arrival, even if it is during reception opening times. Check-ins after 10:00pm will incur an additional charge of 15 Euros, which is to be paid during check-in (in cash). Please note that according to Italian law, guests must provide valid ID, such as a passport or national identification card, in order to check in at any hotel.
Reception is open between 9:30am and 5:30pm. However you will receive a key for the main door, so that you can come and go as you wish. Furthermore, on arrival you will be given our emergency number for getting in touch with us, if you need to reach us outside reception hours.- Please pay for your accommodation at check-in – we accept cash, Visa and MasterCard credit cards.
- For the safety of our guests, all communal areas are fitted with security cameras.
- Breakfast is not available at WRH Termini.
- Air conditioning is available throughout the year and is included in the room rate.
- Small children (up to the age of 6) can stay free of charge, if they stay in the same bed as their parents.
- Unfortunately cots/cribs are not available.
- Parking is available near the train station at a charge of approximately 20 to 30 Euros per day and you can also find several car rental companies there.